Terms and Conditions
Order issues faq
What should I do if my item’s faulty?
If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty/Broken’ when selecting a reason for your return. Find out how to return an item to us here.
Unable to create a return or your item is in an unreturnable condition? Please get in touch with our Customer Care team here and provide a photo of the faulty item, we’ll be happy to help.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
