We offer three service levels:

• Standard (10 working days)
• Five working days
• Same day

Items submitted on a standard service can be posted or dropped in to us during our opening hours without any pre-booking necessary.

Our two express services (five days and same day) are run on an appointment basis, please contact us to discuss this further.

Please note that our express services are subject to availability and may be not be possible on complex items.  

• Jewellery valuations are £90 per item.
• Watch valuations are £110 per item.
• Handbag and trainer authentications are £50 per item.
  

Please note that charges for certificates purchased through our retail partners are set at the company’s discretion.

What should be submitted with an item for valuation?

When sending an item in for valuation it must be submitted with a submission form. We also ask you to supply any other relevant paperwork you have for the item, such as previous valuations, purchase receipts, service history and certificates. 

If you are submitting a watch, we also ask to see the original box. If you do not want to send the original box or paperwork, photocopies and images will be fine. If you do not have this information we can still provide a valuation for you.

For trade customers who have made bespoke items, please provide as much information as possible i.e. carat weights, known grades, manufacturing prices etc.

What can you value?

We provide valuations for a wide range of items, including jewellery, watches, silverware (such as trophies, canteens, and trinket boxes), chains of office, Sovereigns, Krugerrands, and precious metal pens. Please note that sets are valued as individual items.

We do not offer valuations for clocks, including carriage clocks. We can only value Sovereigns, half Sovereigns, and Krugerrands based on their precious metal content. If you require a coin to be valued for its rarity, you will need to contact a specialist coin valuer.

If you require a valuation for ivory, coral, or any item not listed, please contact us. We will need further information before confirming whether we can provide a valuation.

Can I have an updated valuation without sending the item back in?

We are unable to provide an updated valuation without reassessing the item in person. 

Our valuations confirm that the item has been seen and assessed on the stated date. During reassessment, our valuer will also check the item’s condition, as this can affect its value. It is therefore essential that the valuation accurately reflects the item at the time it is inspected.

How often should I get my item valued?

Insurance companies ask customers to renew their insurance valuations every 3 – 5 years, however, we cannot state a specific time period. You should always check you are adequately covered and all documents are as required for your own policy. You may also be required to get a new valuation when moving to a new insurance company. 

Please check with your insurance company on their requirements.

I’ve moved address and need to update the details on my valuation?

If you have moved address we can update the details on our system and, if necessary, provide a hard copy of your valuation with your new address. We would advise that any valuation over 5 years old would be out of date and it would be best to have the item re-valued.

To notify us of your change of address, you can email us. We can amend the details on our system free of charge. If you require a reprint, a document transfer fee will be applied.

How do I change the ownership of an item previously valued?

If you have sold or passed your item on to someone you can authorise a change of ownership. The original owner or shop needs to contact us via email to confirm the item is no longer in their possession and provide us with the new owner’s details. 

We would advise that any valuation over 5 years old would be out of date and it would be best to have the item re-valued.

We charge a document transfer fee for this service.

I’ve lost my valuation document can I order a copy?

We can provide a reprint of your previous valuation and send this to you via email or post. We advise that any valuation over 5 years old would be out of date and it would be best to have the item re-valued.

To order a copy document, please email us.

We charge a document transfer fee for this service.

Can we provide a valuation on lost or stolen items?

If you have lost an item or had one stolen, please contact us via email to inform us. We can record this against your valuation on our system.

If you require an updated valuation for a lost or stolen item, we can provide this, provided we have previously valued the item.

A post-loss valuation must be completed by the original valuer who assessed the item. Please contact us so we can confirm the original valuer and advise whether we are able to proceed.

The valuation will be issued in the form of a letter, based on the details from the original valuation, with an updated insurance value. This document can then be provided to your insurance company to support your claim.

We recommend contacting your insurer beforehand.

We charge a document transfer fee for this service.

How do you value watches?

Our watch valuations are based on a visual inspection only. They do not guarantee authenticity, as we do not examine the movement.

We recommend submitting your watch with any available documentation, including the original guarantee or warranty, purchase receipt, service history (where applicable), and original box. If you prefer not to send original documents or packaging, photocopies or images are acceptable.

Please note that we are unable to value watches from Jacob & Co, Franck Muller, or Hublot without supporting paperwork.

If your watch is discontinued, the valuer will look at the second-hand market or a nearest new alternative value. The valuer will choose the most appropriate method. If your watch is current, but on a waiting list, we will look to the second-hand market to find a suitable replacement value. Often with watches on a waiting list, the second-hand value is higher than the current retail price, and original box and papers can add a premium to the second-hand value.

The working condition and the watch’s overall condition may have an impact on the value, this will be considered alongside its age and the appropriate valuation approach.